Operations Management
We keep on top of updates, ensuring a seamless user experience without interrupting use. You’d never even know we were there.
Operational Review Meetings
We regularly hold an Operational Review Meeting (ORM) with each of our ISPs to report on the performance of the service in the previous month or week. Slide decks are shared via email with all attendees. The meeting covers:
- Monitoring update
- Customer support tickets received by our help desk
- Logistics – delivered devices, activated devices, current stock and forecast
- Insights into usage – Top 20 channels/apps and overall service usage
- Engagement activities held – notifications and banners
- Roadmap items
New Apps and Channels
We keep it fresh.
Christmas? Halloween? Black Friday? Glastonbury? We know these events capture imaginations and guide customer behaviour. That’s why we build campaigns around them, bringing our content partners and ISPs together.
Contact Info
Let’s Chat
Email us anytime – or give us a call from 9am to 5pm, Monday to Friday.